CEU.com Blog

The U.S. insurance industry has traditionally been regulated by individual states, each with their own standards and deadlines. Some people find this system to be overly complex, anticompetitive, and unduly burdensome. The complicated state-by-state regulation increases the cost of compliance and can delay the launching of new products.
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Back in November, CEU.com teamed up with Genesis Marketing Research to conduct a customer satisfaction survey. We sent the surveys to a random sample of emails from our customer database, and the answers were kept anonymous. All of us at CEU are eager to get feedback and suggestions from our customers, so we were happy to get the results.

According to the data, the median respondent has used CEU.com for more than six months but less than a year. He or she (60 percent of respondents were female) works in a company with more than 500 employees and is employed as a sales representative (19 percent), adjuster (16 percent), or customer service representative (11 percent).

We were pleased to learn that so many of our customers are happy with their experience with us. Nine out of ten reported that they are “very satisfied” or “satisfied” with our services. That same percentage said they would “definitely” or “probably” use CEU.com products and services and the future, and that they would recommend us to their colleagues.

Convenience stands out as the most important reason people choose CEU.com. More than half of the respondents said they tried us because using our courses was easy or convenient. Six in ten said our website was easy to navigate and they were able to complete courses in a timely manner.

Great thanks to everyone who participated in the survey. If there is anything we can do to improve your experience on CEU.com, don’t hesitate to contact us.

CEU.com takes a different approach to license compliance education: not only do we understand the value of quality courses, but we also consider the constraints put on busy insurance professionals, many of whom do not have time to spend in multi-day seminars, out of the office and away from home. In a fraction of the time, an insurance license-holder can complete ALL REQUIRED STATE CE. We’ve made our courses accessible from anywhere there is an Internet connected computer and paid careful attention to develop a course delivery system that is intuitive, and offers a robust multimedia experience. CEU.com students can listen and/or read and/or print course information at their own pace as they deem necessary. Try our free sample course. We guarantee 100% satisfaction or your money back. Read More »

Strategic partnership with IEA strengthens the curriculum of both.

Old Saybrook, Conn., February 6, 2008 — Thanks to an innovative strategic alliance with the Insurance Educational Association, CEU.com now offers pre-licensing courses for the state of California. These courses are designed to prepare students for the exams they are required to take in order to become licensed broker-agents in the state. Read More »

New online course teaches insurance professionals how to recognize and reduce risk presented by money launderers.

Old Saybrook, CT January 23, 2008 — Money laundering is one of the most elaborate and complex financial crimes, involving the attempt to legitimize funds gained through illegal means. This effort often utilizes numerous financial transactions in outlets throughout the world. Companies that sell annuities, life insurance, or other policies that offer a cash value or investment feature are particularly vulnerable to money laundering schemes. Read More »