There’s a show on Fox called Lie to Me. Have you seen it? It’s about an expert who’s able to read the most subtle cues in facial expressions and body language, so that he can tell with great accuracy whether or not someone is lying. Of course, he uses that skill to solve crimes and get involved in all kinds of intrigue.

That’s some skill. Are you a little envious? I mean, wouldn’t that be great to be able to know what people are really thinking when they are talking to you? There might be a few highly trained pros in the world who have really honed their skills at spotting liars to that level, but really, it isn’t necessary for most of us. I’d hope it’s not required in the insurance business, anyway. But studying and understanding subtle, non-verbal communication cues at some level can help you avoid confusion and work better with your clients and fellow agents.

It’s generally accepted that there is much more to communication than merely the words you use. Some people toss around the old adage “93 percent of communication is non-verbal” – but that might not be entirely accurate. One thing is certain, though. You have to work on your communication skills in order to truly connect with other people and avoid frustrating misunderstandings.

Communication skills are just like any other business skills, so CEU.com has developed a new course to help you both convey and understand messages successfully. Communication Skills is a personal development course (no CE credits earned/given) that is designed for insurance professionals who want to communicate more effectively.

The course covers topics like:

  • Understanding body language and how to use it effectively
  • Choosing your words wisely (how words mean different things to different people)
  • Understanding how tone can affect the way you are understood
  • Using tact to handle criticism and rejection
  • Improving written communication and email etiquette 

To sign up for this course, click here